Recently, Harbin City consumer Ms. Wu cleaned a cashmere sweater at a dry cleaners and found that the cuff broke two holes when he took the clothing and asked the merchants for compensation. The dry cleaners’ owner said that there was a hole when the cashmere sweater was delivered, and it had nothing to do with the dry cleaners. Compensation, the two sides disputed this. Subsequently, Ms. Wu reflected the matter to the provincial consumer association, staff survey found that the credit card issued by the dry cleaners is homemade, in violation of relevant regulations. After coordination, the operator compensated Ms. Wu 1000 yuan.
According to Fu Xin, the deputy secretary-general of the Provincial Association of Consumers, according to the "Regulations of the Heilongjiang Province on Protecting the Rights and Interests of Consumers," the credit card is supervised by the Consumers Association, and operators must not forge or fake. The credit cards issued by the above-mentioned operators for consumers are: Self-developed, unproduced by consumer associations, allegedly forged. According to the “Measures for Settling Disputes over the Rights and Interests of the Consumers in the Washing and Dyeing Industry of Heilongjiang Provinceâ€, the washing and dyeing industry implements a unified credit card service system, and business operators issue credit cards to consumers. Service voucher such as voucher and pick-up voucher, etc. The credit card shall indicate the estimated price, current status, service content, dyeing and dyeing methods and related matters of the dyeing goods. The format shall be formulated by the consumer association. The operator shall not complete the credit card project due to If there is any dispute with consumers about their rights and interests, they will be identified and processed according to written records or verbal narrations written by consumers. The new Deputy Secretary-General told reporters that the staff of the association found during the investigation that the bills of water issued by the dry cleaners The information contained in the credit card (credit card) has not been filled out and the status of the items such as the status of the dyeings and the prices thereof have been violated. Therefore, the operator must compensate according to Ms. Wu’s request.
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