Dunning must know 13 tips

[China Glass Network] 1. The dunning should be straightforward. Dunning is not a bad thing, and there is no such thing as a whisper. The more effective way is to have something to say, don’t say sorry, or bend around.

2. Before taking action, first understand the cause of the default. Whether it is negligence, or dissatisfaction with the product, whether the funds are tight or intentional, different collection strategies should be adopted for different situations.

3. Find the initial contact directly. Don't let customers push each other and take their noses.

4. Don't make excessive behavior. When the dunning is angered, it is not advisable to find a way out of the air and even make excessive behavior. Once the skin is torn, the customer may go on and the collection will become more and more difficult.

5. Don't be afraid of dunning and losing customers. Payment due is taken for granted. Fear of dunning causes customers to be unhappy, or losing customers, will only make customers insatiable and contribute to this bad habit. In fact, as long as the skills are used properly, it is entirely possible to use the collection as an opportunity to communicate with customers. Of course, if the customer insists on not paying, it is a big deal to lose the customer.

6. When the machine is upright, the supply will be suspended in time, especially for the customer's “no payment will be no longer available” threat; otherwise it will only get deeper and deeper.

7. The time of collection is crucial, adhering to the principle of “regular collection”. The longer the time drags, the harder it is to recover. Research by foreign agencies responsible for collecting funds shows that the difficulty of collecting money depends on the age of the account rather than the amount of the account. Only 20% of the debts of more than 2 years can be recovered, and 80% of the debts within 2 years can be recovered. .

8. One of the big mistakes is to ask for a partial payment. Experience has shown that full payment should be required. Although it is better to get a little better than nothing, it is better to take back more.

9. Adopt a competitive collection strategy. As long as the customer is still open, he has to pay the supplier. If you don't receive the money, then he must be given to someone else. Suppliers who receive priority payment opportunities are usually companies that maintain long-term good business relationships and personal relationships with customers because no one wants to turn a face with friends.

10. To collect money, you must have a "drilling strength" and you must have the spirit of chasing after you. In practice, I have explored a strategy of “three tight-fitting” to the debtor (business party, responsible person, and financial controller), which is closely followed in the office, followed by eating and going to the toilet, and immediately following work. On the way home. Although it is too much, it must be done! The dripping stone is worn, the wire saw is broken, and sometimes it also plays the role of "Kung Fu pays off".

11. The collection should be "soft". From a moral point of view, the money owed to others, the heart apologizes, and should deal with the creditors' concierges. But a lot of debt-paying units, some of them are old-fashioned to you, some are disdainful to you, and some even don't let you enter the door! The debt collectors have to condescend to go down, use the plan of the soldiers, and attack the heart. Say good words and warm words, lose a sincere smile, and implement "emotional investment" on the "three kinds of people", sincerely, and open for the stone.

12. The collection should have "stability." It is a long-term and arduous business to collect debts. The debt collectors must have a perseverance. Even if others unreasonably treat you like a child, they must bear the humiliation and hold their positions. If you escape, you will lose all your efforts. I saw a glimmer of light, never let go of the opportunity, but also learned to complain, can not sympathize with each other, on the contrary, let the other side sympathize.

13. Recourse to professional collectors or resort to the law. There are always some scammers and unreasonable customers who don’t pay their debts. It’s the same as “playing the cows”. It’s often difficult to take normal collection methods, and some very informal or even ingenious reminders have miraculous effects. . Therefore, when the collection is difficult, you can ask the “professional collectors” who have special collection ability and rich collection experience to collect the accounts. If this law still does not work, the remaining option is to resort directly to the law.

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